Service
Service Level Agreement with a time to respond to support incidents
The following table defines basic cooperation rules for consulting services:
Servicing support specifies a monthly limit of effort (counted within each started hour) and points associated with a guaranteed response time to notification. After exhausting the limit it is possible to extend it with additional hours and points.
Notifications support is realized with the internet website, which is held by XPLUS SA. It is the main channel for information exchange for service requests.
The following table defines summary of the service conditions provided by XPLUS SA
Support Lifecycle to guarantee how long you will support and fix a certain version of your solution.
The following table defines XPLUS SA obligations concerning the cycle support for XPLUS Construction Management:
Support Knowledge Database – a collection of previous chats, FAQs (Frequently Asked Questions).
